Frequently Asked Questions
How do I order samples?
You can order samples from any collection and in any format you'd like - just click "Add sample to cart" next to your chosen design(s). Each sample is £2, and the cost is fully refundable when you place an order. Please keep in mind we may need to special order your selected sample (especially if you're after different colour to what you've seen on the site), so it could take 2-3 weeks to receive it.
If you place an order for 3 or more samples, you'll also receive some other great goodies! You'll get our Colour Scheme Guide, a handy-dandy envelope colour swatch (with 35 different colours), a sample of our smooth and textured card stocks, and a sample of our exclusive Envelope Skins.
Can I order a sample in a specific colour scheme?
We will design one custom electronic sample for you in any of our 5 formats free of charge (if you'd like more than one custom electronic sample, the charge for each additional sample is £2, which is fully refundable when you place an order). Just shoot us an email if you'd like to see a specific colour scheme and we'll take it from there!
How do I contact you?
It's easy! Fill out our online form here, email us at hello@joosidesign.com, or give us a ring on 01303 888220. If you email us or get our voicemail during business hours (9am-5pm M-F), we try our best to get back to you within few hours.
Do you have a minimum order requirement?
Our minimum order requirement is £50, and you must order stationery elements in quantities of 10.
How long will it take to get my stationery and how does the order process work?
The first step is to fill out our Online Order Form. After submitting your order, you'll receive your Order Summary and Invoice within 3 business days. After paying your final invoice, we'll get designing! We'll email you full-colour email proofs within one week, and you have the option to have a printed proof posted to you (just check the appropriate box on the order form, cost is £5). After you've gone over and approved your proofs, we'll send your order to print, which can take 3-5 weeks. Most orders will take 4-6 weeks to complete from the day we receive your order form. Please note if you want a printed proof, the order process will take about 2 weeks longer, so 6-8 weeks total.
Do you offer printed proofs of my stationery?
Yes, for a charge of £5, we will send you a printed proof of your stationery. We strongly suggest you order a printed proof, as we do not offer reprints in any circumstance if you are not satisfied with your final printed order. Please note, we will send you only one element of your order as a proof - for example, if you order Day Invitations, Evening Invitations, Menus, etc, we will send one proof of your Day Invitations. The purpose of printed proofs are to check the colours and photo quality, so sending proofs of all stationery elements isn't necessary. Of course, it's your stationery! If you'd like proofs of every element (excluding Table Plans of course), we can do that for a charge of £5 per element.
I need my stationery fast - do you offer a rush service?
Yes, we do! If you need your stationery in a hurry, we offer a rush service for £50. You will receive your stationery within one week of approving your proofs (no printed proof available for rush orders).
I've already chosen my colour scheme, can you make my stationery in custom colours?
We've all been there, searching high and low for the perfect stationery, only to find out it doesn't come in any colours we like. Don't worry about that here - give us your inspiration, whether it be a piece of fabric, a business card, a flower arrangement, or anything else, and we'll design around your ideas. We'll even design your stationery in your chosen colour scheme for no extra cost.
I really like one of your collections, but it looks like it might only be for weddings. I'd like to use it for my baby's birth announcement. Is this ok?
Of course! All of our collections can be anything you want them to be - you have total freedom with the wording, photos and colours. If you like the "Snapshot" collection, but would like to use it for your party, wedding, or anything else, that's fine with us!
Do you offer a bespoke design service?
Oh yeah...we love a creative challenge. If you have ideas, but don't know how to get them on paper, we're here for ya. We'd love to talk to you about creating a completely custom stationery set. The first step is to read more info and fill out our Custom Design Questionnaire - you can find it all here.
I don't want to use a photo on my stationery - do I have to use one?
It's absolutely fine with us if you don't want to use a photo. You can use the space to put a photo of your event venue, for a sentimental quote, to continue the front design, or just leave it blank.
Do I have to use the wording you have on your website?
You're in total control of everything, so, no. You can say whatever you want - it's your stationery!
How much is shipping?
For orders within the UK, shipping is a flat £15 for Royal Mail Special Delivery. We do ship internationally, contact us for a quote.
I have more than one coupon, can I use both?
We only accept one coupon code/promotion code per order, so if you have 2 or more, just choose the one with the greatest amount off.
How do you print your stationery?
All of our stationery is printed using the most up-to-date digital technology. We have hand-picked our printer based on their exceptional reputation and print quality. Though we use the best of the best for our printing, there are a few limitations with digital printing (we cannot print metallic ink, and you may see slight shifts in colour). We have chosen digital printing for our designs as it keeps the cost low for our clients and allows complete personalisation, including photographs. Our stationery is printed on 325gsm silk or textured stock.
Please note: With digital printing, colours do not print as well on textured card as they do on smooth. Photos are especially affected by being printed on textured card, and will not print as crisply.
